Tap on the Protocol tab and try connecting with all available protocols. Open the Surfshark application and go to the Settings tab. Make sure to test all of the available protocols in the Surfshark application, as this has a high chance of resolving the issue. That being said, you might have a specific port blocked on your home, work, or any other network. If so, please let our Customer Success team know about the location you are struggling to connect to, and our team will take immediate action.ĭifferent VPN protocols use different network ports to connect. You might be unable to connect to one particular server as it could be experiencing some issues. For example, if you tried connecting to our United States - Detroit server, try our Germany - Berlin server and other servers as well. APK file from our website, try the Google Play Store version and vice versa.Ĭheck to see if you cannot connect to various locations. APK installation file which can be found here. The first one is through Google Play Store, and the second one is by installing it directly with a. There are two ways to install Surfshark on your Android device. Disable potentially interfering applications.However, since all of our home, work, or even school networks are very different from each other, some of them may have specific restrictions that may block the VPN connection. Usually, this particular problem can be resolved in a few easy steps. For Android take a look at this article.In this tutorial, you will learn how to troubleshoot connection issues on your Android device. For Mac OS X take a look at this article.Ĥ. For Windows take a look at this article.Ģ. Location services will allow location-based apps and websites to use information from cellular, Wi-Fi, and Global Positioning System (GPS) networks to determine your approximate location. You can disable location services as follows:ġ. For instructions on how to browse privately with your browser, please check out the following: Chrome, Firefox, Safari (on Mac), Safari (on iOS), Internet Explorer, and Opera Access content while browsing privatelyīypass location tracking on a temporary basis by opening the desired content in an Incognito or Private Browsing window. Try disabling these services in your browser. To disable browser tracking, please select the browser you use: Chrome, Firefox, Safari, and Operaĭisabling browser tracking: Google Chrome Most mainstream browsers provide location tracking in order to approximate your exact location regardless of IP address. For instructions on how to clear your cache/cookies, select the relevant browser: Chrome, Firefox, Safari (on Mac), Safari (on iOS), Internet Explorer, and OperaĬlearing Cache and Cookies: Google Chrome It's possible that your cache/cookies might have some old location information stored in them that the website/service is able to pick up. We recommend selecting another tunnel location, then switching back in order to get a different IP address. It is possible that a couple of our IP addresses are inevitably blocked by a specific website or service. If the location shown matches the one you chose in the TunnelBear app, then you should be good to go. If you're not connected properly, check out this article for help with connection issues. Head over to to confirm if you are connected properly. There are a few tips we can suggest to help your Bear put their best paw forward in these situations! General Troubleshooting Our Bears work hard to get you around these restrictions, however, we're not able to guarantee access to every website or app you might want to use. That said, certain types of websites and services will try to block users that appear to be using a VPN. TunnelBear's core service has always been to help you stay private and secure online.
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